We deliver from Switzerland all over the world.
For Swiss customers, the delivery is free of charge and the order will usually be delivered within 3 to 4 working days.
Outside Switzerland, the delivery can take up to 12 days depending on customs and the postal service in that country. The delivery is managed by the Swiss Post office which ensures a secure shipment of the goods.
The delivery fees are set depending on the amount of the order and the destination.
Delivery outside Switzerland can incur extra fees depending on the customs conditions of each country.
The products are shipped in recyclable packaging.
RETURNS & EXCHANGES
You have 10 days from receipt of your order to return any item. Return information are indicated at the back of the delivery document joined to your package. Items must be returned their original condition. Once we've received the items, we will refund the cost of those items within 15 days.
In case of faulty items, please return the goods specifying on the form the defect observed. Once we've received the goods and acknowledged the defect, we will refund the delivery fees and full value of the product.
If you want to exchange an item for a different size, the return cost is at your expense but we will send you the new size without any delivery charge. To benefit from this service, please indicate on the return form the size you'd like to order.
You are not satisfied with the quality of a garment? A defect has appeared after some time and you believe that it is not due to natural wear even if you have followed the care instructions?
You have 2 years from the date of purchase to notify us of this concern/defect. Please use the contact form to inform us and we will do our best to repair it in our workshop or replace it if this is impossible.
Because a garment should be designed and manufactured to last, this service also helps us to improve the quality of our products!
PRICES AND PAYMENT METHOD
Prices are quoted in Swiss francs for swiss customers and in Euro for all other countries.
The payment is requested before the order is dispatched.
PRIVACY AND COMPANY INFORMATIONS
Whereismarlo Sàrl will not provide any data to anyone without your authorization.
The general conditions as well as the current price list are valid at the time of the order. All the information supplied on the official www.whereismarlo.com website are subject to changes without advance notice. The company is not responsible for information given by its various distributors.
Copyright: rights of reproduction of the intellectual property are reserved for Whereismarlo Sàrl. Any use without preliminary agreement is forbidden.
Whereismarlo is an active company in the clothing business for children. The company is registered to the Swiss Commercial register as follows:
For any other questions, please use the contact form or write to us at the following address: